UK delivery options
3 to 5 working days
2 to 3 working days
Express Next Day (Recorded Delivery)
Next working day – deliveries can be made between 7am and 9pm
Please Note: Express Next Day Delivery – we will endeavor to get your order out on the same day, however, if you make your order after midday, there is a possibility that it will be sent the following day. Orders placed on a Friday, Saturday or Sunday could potentially may not be delivered until Tuesday on some occasions.
Republic of Ireland and Europe delivery options
7 to 10 working days
Express delivery (Recorded delivery)
Up to 3-7 working days
Express Next day (Recorded delivery)
Up to 2 working day
Rest of the World delivery options
Up to 14 working days
Next day delivery (Recorded delivery)
Up to 2 working days
*Standard delivery USA/China/Singapore/HK (Recorded delivery)
*Next day delivery USA/China/Singapore/HK (Recorded delivery)
Can I track my order?
Yes, when using our express delivery service. Once your order is dispatched, we will send you an email with your order details and tracking details. Standard deliveries are not tracked.
Do you have an automatic replenishment service?
Yes, we offer a House of Life replenishment service. Simply choose what, when and how often you want and we can deliver to your home or workplace. This is also a great gift idea. Contact us here.
How can I cancel my replenishment service?
You can cancel at any time by updating your online account preferences or contacting us at: firstname.lastname@example.org
Where should I get my replenishments delivered to?
We recommend you use a secure, manned location such as your workplace. This will ensure that your products are received safely and on time. If it is a gift then we recommend you choose our express service as this allow you to trace and track your order and a signature is required on arrival of the product(s).
What do I do if I have not received my order?
If you have selected standard UK delivery, please allow up to 7 working days for your order to arrive. If your parcel has not been delivered after 7 days then please contact your local sorting office to find out whether they have your parcel.
If you have opted for express (2-3 days) or next day delivery, then there is an option for you to trace and track your order with the respective shipping company. Your shipment details are sent to you once the order is dispatched. This information allows you to trace and track your order.
We recommend that you use your workplace address as delivery address if you have one. In our experience this has a much higher rate for the order to be delivered on time to you.
In the circumstance that you need further help from us then please contact our customer services department and we are more than happy to help you investigate, please email us at: email@example.com
What are your delivery options?
We offer free standard delivery within the UK. We also offer express or next day delivery within the UK, Europe and worldwide. This is chargeable to your bill.
Can I change the delivery address once the order is made?
Once your order is confirmed you can change your order address in ‘My Account’ if your order has not been processed or dispatched.
Can my order be delivered to multiple addresses?
Please make different orders for each address. Please enter addresses as part of the normal order process at checkout.
Can my order be left at an alternate location if I am not available?
If your parcel is too big to fit through your letterbox, or you are using our express delivery service then the package will need signing for. We cannot leave the delivery in unattended location.
Do I pay customs if the order is shipped outside of Europe?
Yes, customs and taxes are applied outside of the European Union. You may have to pay these additional charges directly with the relevant authorities. The amount of customs and taxes depend on which country your order is shipped to. Please check these requirements with the relevant authorities before you place your order. We may, at our discretion, require payment by bank transfer prior to shipping your order.
Do you deliver worldwide?
We offer express and next day delivery to most countries worldwide – please check our shipping destinations here.